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Workforce Management

Workforce Management

Accurate & Actionable Contact Center Forecasting & Scheduling

Call Design is one of the world’s most trusted suppliers of workforce management software. With our expert guidance, we can quickly help office managers get access to its suite of capabilities, such as forecasting, data analysis, staff management, and staff empowerment. With this information, you’ll have a better awareness of your employees, their productivity, and the future of your business. Plus, you’ll be able to plan a raft of budgetary and strategic scenarios to prepare as appropriate.

Workforce Management

Why Call Design?

If it can be a part of a workforce management team, then we’ve done it. From forecasting in Excel to producing micro-shift schedule flexibility, and all the way to leading dozens of WFM teams. We know the value of solid WFM and believe our consulting can help your team.

    Workforce
    Management

    Crossroad of Your Contact Center

    Workforce management sits at the crossroads, taking inputs from finance, operations, IT, HR, marketing, and so many more.

    Forecasting

    We can help you move from your current method to the next level or optimize your current process. Whether your tool of choice is pen and paper, Excel, or the latest WFM software, our team has used it.

    Scheduling

    One of the biggest drivers of employee engagement is work/life balance, and that’s all about scheduling. Our consultants can help you provide the schedule flexibility your agents want while maintaining the schedule optimization your business requires.

    Real-time

    Real-time monitoring is centered around making sure your customers and employees are getting the best experience possible, but balancing their differing needs is hard! Our consulting can help you build a real-time adherence process that maximizes both the customer and employee experience.

    Meet our Experts

    Understanding your past and present is critical to preparing for the future. This is why a central tool for seeing how staff are performing, predicting future business needs and ensuring staff know what is expected of them should be your next business consideration. Without an effective workforce management tool, how do you analyze and forecast your business needs?

    Call Design has the power to implement robust demand forecasting and workforce management solutions that are designed to put confidence in the hands of both employer and employee. Additionally, our offering can be implemented on-premise or as a cost-effective, cloud-based tool in the form of WFM, bringing this global enterprise-level service to businesses both large and small.

    WFM Features

    Forecasting Workforce Requirements

    Staff Management

    Staff Empowerment

    Easy To Use Platform

    Cross-Platform Accessibility

    Forecasting is a key strength of WFM software. It lets office managers accurately plan and predict business peaks and troughs, giving them a complete picture of upcoming staffing requirements. Additionally, it can compare historic patterns with infinite “what-if” scenarios, import user-supplied volumes, track shrinkage, help budget planning and work out how much customer communication is expected to arrive, whether calls, emails or chats.

    Get Started

    Let Us Know How We Can Help.

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