This Is Call Design
Engaging. Creative. Passionate.
The Call Design team is a dynamic group of engaging, creative, and passionate problem-solvers on a mission to ensure your success. We believe that everyone has the right to be happy and fulfilled at work, and that definitely includes the WEM team! For years, we’ve devoted our professional lives to Workforce Engagement Management with best-in-class solutions, out-of-this-world support, personalized training, and expert consulting. We can’t wait to share our experience with you.
Team members
Meet Our Experts
Michelle Gaffney
CEO
Rosy Barrera
Consultant
Catherine Fleming
Finance Manager, NA and LATAM
Mark Gershkovich
Head of Product
Amy Beth Hall
Executive Assistant
Nathan Hollman
Senior Solutions Consultant
Kary Horsley
Contact Center Expert
Faiza Lao
Systems Application Support Manager
Adolfo Pedraz
Call Center Expert
David Schlacter
SVP of Sales
Ken Tse
Senior Consultant
Mark Uren
Strategist & Coach