Stop Reacting to Burnout
Predict It
Predictive Behavioral Analytics identifies at-risk agents weeks before performance suffers, and the insights to intervene with empathy, precision, and personalization.
Reduction in agent
attrition
Reduction in unplanned
absence
Savings on attrition
replacement costs
Of advance warning,
before KPIs suffer
Predictive Behavioral Analytics: Empathy at Scale
Predictive Behavioral Analytics (PBA), powered by Anthrolytics, is a patent-pending AI platform that transforms the operational data your contact center already generates into forward-looking predictions about agent wellbeing, engagement, and behavior.
It does not replace your existing systems. It activates them. By connecting to your WFM platform, HR systems, quality management tools, and engagement data, PBA builds an emotional profile for every agent, every day — surfacing who is at risk of burnout or attrition, and exactly why.
Most analytics tools can tell you who is struggling once their KPIs start to suffer. Predictive Behavioral Analytics predicts burnout before it happens; but it also tells you why — identifying the specific reasons that each individual is at risk. Giving you the insights you need to coach each agent with a personalized plan of action.
Weeks of Advance Warning
PBA identifies burnout and attrition risk weeks before it surfaces in KPIs — giving leaders time to intervene before the emotional decision to leave has been made.
The WHY, Not Just the Who
Plain-language AI summaries explain exactly which operational factors are driving each agent's risk level — schedule pressure, overtime load, denied PTO, pay stagnation, and more.
Personalized Intervention
Because you know why each agent is struggling, outreach can be tailored to that individual — addressing root causes rather than symptoms, and building genuine trust.
Privacy-First by Design
PBA requires no personally identifiable information, is GDPR-compliant, and is explicitly not a surveillance or disciplinary tool. It is a support system — for your people.
No Rip-and-Replace
PBA elevates the data you have, using it for a new cost-saving purpose. It fits in with your existing systems, it doesn’t require to replace tools you already trust.
How It's Different
We Already Have an Analytics Tool
That’s great and perfectly understandable — contact centers have no shortage of dashboards and reporting. But no tool you currently have does what PBA does. Here's the critical difference:
Traditional Analytics (What You Have Now)
- Traditional Analytics (What You Have Now)
- Tells you CSAT dropped — but not which agents drove it, or why
- Relies on surveys and self-reporting — biased, infrequent, and incomplete
- Reactive by design — you respond after problems are already visible
- Burnout is confirmed after the resignation — too late for meaningful intervention
Predictive Behavioral Analytics (What PBA Does)
- Predicts what is likely to happen next — weeks before it becomes visible
- Identifies the specific agents at risk and the exact reasons driving their risk
- Uses objective operational data — unbiased, continuous, and comprehensive
- Individual-level emotional profiles — every agent, every day, with full context
- Proactive by design — you intervene before emotional withdrawal begins
- Reaches agents while relationships are still salvageable — and strengthens them
The Business Case
Burnout Is Expensive. Preventing It Is More Profitable.
The ROI of Predictive Behavioral Analytics is measurable, significant, and multi-dimensional. These are not soft benefits - they are direct improvements to your bottom line.
replacement costs
attrition rate
Beyond these direct savings, consider the compounding value of improved CSAT driven by more engaged agents, reduced management overhead as reactive firefighting decreases, and the institutional knowledge retained when experienced agents stay longer. Call Design can calculate a customized ROI estimate for your specific contact center – based on your headcount, your current attrition rate, and your average cost-to-replace.
Work With Call Design
Ready to Stop Reactingand Start Predicting?
Call Design North America is the exclusive provider of Anthrolytics Predictive Behavioral Analytics for contact centers in North America. We bring 25+ years of contact center expertise to every implementation - ensuring PBA is deployed effectively, integrated seamlessly, and delivering results from day one.
Schedule a Demo
See PBA in action with a personalized walkthrough tailored to your contact center environment. Understand exactly how it would work with your existing data sources.
Book a DemoCalculate Your ROI
Get a custom ROI projection based on your contact center's headcount, current attrition rate, and cost-to-replace. See the business case in numbers specific to your organization.
Get my roi EstimateTalk to an Expert
Have questions about how PBA works, what data it needs, how it integrates with your WFM stack, or what implementation looks like? Our team is ready to help.
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