Improve Your Customer Experience
& Drive Measurable Impact
100% calls recorded, focus on critical interactions, and coachable conclusions.
Quality management is one of the most important focuses for any business. Contact centers of all shapes and sizes know that contact recording and quality assurance are vital to your enterprise. Call Design offers Quality Management, a full range of functionality to fit your needs: voice and screen capture, PCI compliance, configurable evaluation forms, and optional speech and desktop analytics.
How Does Quality
Management Work
What can the Call Design
team do for you?
Our team is here for two main functions: Consultation and integration.
We have the expertise to not only walk you through every function of the Quality Management platform but to also help you use it in a way that directly addresses your core business objectives. When you choose to work with Call Design you are signing on for a long-term relationship with a group of experts that care about helping you achieve its business objectives. We can implement our software in whatever way your company needs. This means integrating whatever pre existing products or suites you have in your organization to work with your new Quality Management platform.
Backed by Call Design’s personalized expert training and consulting, You Can Level Up to a New World of Improved Efficiency, Better Customer Experience, and More Engaged Employees.
Make it happen with Quality Management.