Look No Further Than Call Design

Are you tired of running your contact center alone?

• WFM Experts • Fun People •

As one of North America and Latin America's leading solutions providers, integration experts, consultants, and trainers for contact centers, we have the tools and expertise to help you overcome any challenge.

Driving the Optimized Workforce

Our comprehensive suite of workforce optimization solutions includes workforce management, performance management, quality management, automation, and gamification. Whether you want to improve the customer experience, increase efficiency, or boost employee engagement, we have a solution to fit your needs. Our comprehensive suite of workforce optimization solutions includes workforce management, performance management, quality management, automation, and gamification. Whether you want to improve the customer experience, increase efficiency, or boost employee engagement, we have a solution to fit your needs.

Top-Tier Contact Center Consulting Services that Optimize Operations.

Call Design also excels at consulting to optimize your contact center operations. These offerings include contact center assessments, workforce management consulting, leadership coaching, and more. Our team of passionate problem solvers take a hands-on approach when it comes to our consulting services to ensure we fully understand your needs and deliver the best possible results.

We can help develop your team skills.

We offer training programs on essential contact center topics, leadership, and Workforce Optimization solutions. We also provide customized training programs tailored to your specific needs.

Let us help you achieve your contact center goals!

Call Design is looking forward to meeting you and would love the opportunity to discuss our solutions, consulting services, and training programs.

Connectors

  • Historical and real-time interfaces
  • Two-way sync services
  • Payroll integration

Team member

Meet our experts

Rosy Barrera

Consultant

Catherine Fleming

Finance Manager, NA and LATAM

Mark Gershkovich

Head of Product

Amy Beth Hall

Executive Assistant

Nathan Hollman

Senior Solutions Consultant

Kary Horsley

Contact Center Expert

Faiza Lao

Systems Application Support Manager

Adolfo Pedraz

Call Center Expert

David Schlacter

SVP of Sales

Ken Tse

Senior Consultant

Mark Uren

Strategist & Coach

Burke White

EVP of Customer Experience

Testimonials

4.9

145 (Review)

Let Us Know How We Can Help.