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Look No Further Than Call Design

Are you tired of running your contact center alone?

. Call Design . WFM Experts . Fun People!

As one of North America and Latin America's leading solutions providers, integration experts, consultants, and trainers for contact centers, we have the tools and expertise to help you overcome any challenge.

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Driving the Optimized Workforce

Our comprehensive suite of workforce optimization solutions includes workforce management, performance management, quality management, automation, and gamification. Whether you want to improve the customer experience, increase efficiency, or boost employee engagement, we have a solution to fit your needs.

If a new solution needs to be created, Call Design offers integration solutions that allow you to connect your data sources into Workforce Management tools and track calls, chat, email, tickets, back-office work items, and other metrics.

Top-Tier Contact Center Consulting Services that Optimize Operations.

Call Design also excels at consulting to optimize your contact center operations. These offerings include contact center assessments, workforce management consulting, leadership coaching, and more. Our team of passionate problem solvers take a hands-on approach when it comes to our consulting services to ensure we fully understand your needs and deliver the best possible results.

We can help develop your team skills.

We offer training programs on essential contact center topics, leadership, and Workforce Optimization solutions. We also provide customized training programs tailored to your specific needs.

Let us help you achieve your contact center goals!

Call Design is looking forward to meeting you and would love the opportunity to discuss our solutions, consulting services, and training programs.

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Connectors

  • Historical and real-time interfaces
  • Two-way sync services
  • Payroll integration
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Team member

Meet our experts

All Members
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Michelle Gaffney

CEO
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Rosy Barrera

Consultant
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Catherine Fleming

Finance Manager, NA and LATAM
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Mark Gershkovich

Head of Product
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Amy Beth Hall

Executive Assistant
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Nathan Hollman

Senior Solutions Consultant
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Kary Horsley

Contact Center Expert
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Faiza Lao

Systems Application Support Manager
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Adolfo Pedraz

Call Center Expert
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David Schlacter

SVP of Sales
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Ken Tse

Senior Consultant
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Mark Uren

Strategist & Coach
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Burke White

EVP of Customer Experience

Testimonials

4.9

145 (Review)
5.0

Every engagement is a true Partnership. Furthermore, the team is made up of superstars. - the best of the best in the industry.

J. Barton

Director, Workforce Management
4.7

When you work with Call Design it feels like you have a true partner. The collaboration with them has helped us both grow in so many ways, and I always know that we can count on the team to push things to the next level!

T. Dishman

Social Link
4.9

When the stakes are high, and the pressure on, Call Design have always been cool, calm and collected. You get the reassuring sense that they know their business and that they make you their business. And, most importantly, if they don't have an immediate answer for your problem you can rely on an answer coming soon.

S. Hyde

RACV

Let Us Know How We Can Help.

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