As one of North America and Latin America's leading solutions providers, integration experts, consultants, and trainers for contact centers, we have the tools and expertise to help you overcome any challenge.
Driving the Optimized Workforce
Our comprehensive suite of workforce optimization solutions includes workforce management, performance management, quality management, automation, and gamification. Whether you want to improve the customer experience, increase efficiency, or boost employee engagement, we have a solution to fit your needs.
If a new solution needs to be created, Call Design offers integration solutions that allow you to connect your data sources into Workforce Management tools and track calls, chat, email, tickets, back-office work items, and other metrics.
Top-Tier Contact Center Consulting Services that Optimize Operations.
Call Design also excels at consulting to optimize your contact center operations. These offerings include contact center assessments, workforce management consulting, leadership coaching, and more. Our team of passionate problem solvers take a hands-on approach when it comes to our consulting services to ensure we fully understand your needs and deliver the best possible results.
We can help develop your team skills.
We offer training programs on essential contact center topics, leadership, and Workforce Optimization solutions. We also provide customized training programs tailored to your specific needs.
Let us help you achieve your contact center goals!
Call Design is looking forward to meeting you and would love the opportunity to discuss our solutions, consulting services, and training programs.
Connectors
- Historical and real-time interfaces
- Two-way sync services
- Payroll integration
Team member
Meet our experts
Michelle Gaffney
CEO
Rosy Barrera
Consultant
Catherine Fleming
Finance Manager, NA and LATAM
Mark Gershkovich
Head of Product
Amy Beth Hall
Executive Assistant
Nathan Hollman
Senior Solutions Consultant
Kary Horsley
Contact Center Expert
Faiza Lao
Systems Application Support Manager
Adolfo Pedraz
Call Center Expert
David Schlacter
SVP of Sales
Ken Tse
Senior Consultant
Mark Uren
Strategist & Coach
Burke White
EVP of Customer ExperienceTestimonials
4.9
145 (Review)